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Swiss Food Box - Swiss delicacies delivered to you - worldwide -

- Du frägsch, mir antwortet -

FAQ


General questions and answers

What is a subscription box?
How can I subscribe?
What kind of products are included?
Why can’t we pick the products?
Can I purchase just one box?
Is the Swiss Food Box really worth every Rappen?
How does the gift subscription work?

Shipping

Do you deliver to my country?
How long does it take until the shipment arrives?
Does the total shipping cost include international customs & taxes?
How much is the shipping fee?
How can I change the shipping address?
My box was received damaged and/or I am missing items!


Cancellation

How do I cancel my subscription?
I forgot to cancel my subscription, can I return the Swiss Food Box?




Payment and billing

I do not possess a credit card. Can I still order a Swiss Food Box?
When will I be charged for my next subscription?
When is the cut-off date for ordering next month’s Swiss Food Box?
I have more questions or suggestions. How can I contact you?


COMPARE PLANS

What is a subscription box?


In general, a subscription box is a box, which is periodically received by subscribers. The box usually contains products or samples.

In the case of Swiss Food Box, you receive the box once a month and it contains around seven different, full-sized Swiss specialties each month.

How can I subscribe to the Swiss Food Box?


Just click here and we will walk you through our ordering process.

The ordering process is straightforward and only takes 3 steps.

In the first step, you select the box size.

In the second step, you fill out the form, which asks for your for shipping address and billing information.

In the third and final step, you click on “Pay Now”. That’s all!

You successfully ordered your first Swiss Food Box.

What kind of products are included in the Swiss Food Box?


The Swiss Food Box contains various Swiss specialties and delicacies.

Every month you find around seven different, full-sized delicacies in your box.

For giving you an idea of the Swiss Food Box’s variety, take a look at the incomplete lists below or checkout our past boxes.

Salty snacks like...

 ... Zweifel Paprika Chips
 ... Roland Bretzeli
 ... healthy Dar-Vida Crackers
 ... or the famous Flûtes

Candy like...

 ... the legendary Sugus
 ... the Munz Frucht-Gelee
 ... or sweet Halter Caramel Bonbons

Cookies and pastries like...

 ... the Basler Leckerli
 ... Guetzli (Cookies) from Brands as Kambly or Wernli
 ... the delicious Meringues
 ... or Appenzeller Biberli

Beverages like...

 ... Elmer Citro
 ... Ramseyer Schorle
 ... Sinalco
 ... or the most famous one of all: Rivella

Swiss Chocolate like...

 ... Kägi Fret
 ... Chocolate Bananas from Munz
 ... Ragusa
 ... and a wide range of delicious chocolate bars from different producers

Do you miss a product on the list? No problem, we love to hear your product recommendation. You can send it to us here.

Why can’t we pick the products?


As you might know, we offer a subscription box, which is shipped monthly and contains about seven different Swiss delicacies.

Rarely reaches us the question, why it is not possible to pick the products. The answer is that we are just two persons, who conduct the Swiss Food Box operation.

Getting different delicacies for each and every member would result in very complicated issues with customs regulations around the globe and it would require us to have a big warehouse to fulfill everybody’s wishes.

But doesn’t make the surprise the Swiss Food Box so special? Not knowing what delicious piece of Switzerland you will discover next month?

However, we love your feedback and really try to include your wish in one of the following boxes. :) So just drop us a message here and we will see what we can do.

Can I purchase just one box?


Our subscriptions are renewed each month for a term of one month. So you can easily order one box and cancel or pause your subscription for as long as you want.

In this case, you will only be charged one time and you will receive your box with our next planned shipping.

Is the Swiss Food Box really worth every Rappen?


Yes, it is. And we would like to explain you why. :)

As you know, the Swiss Food Box contains around seven delicious products each month. These products have a certain price, which needs to be paid.

However, the costs do not stop there. Please take a look at the following list, which gives you an impression how many costs exist:

- Transportation costs from the food producer to us
- Shipping fees to your location worldwide
- The production costs for the lovely box and packing material inside
- Printing costs for all the documents (4 invoices per box)
- Yearly Domain costs
- Fees from Cratejoy, our shop provider
- Fees from the Payment Processor
- Fees for Bablic for displaying the different language options
- Fees for Mailchimp, so that we can create our newsletter
- Advertisement fees from Facebook and other channels.

Preparing and sending the Swiss Food Box takes a lot of work.

It starts with selecting the products for the next box. We have to consider and become familiar with all the different rules and regulations worldwide. Buying the products, bringing them to our packaging location and pack them into the box.

Printing the bills. Filling out customs papers. Filling out the Prior Notice for the United Stats of America. Stick all the documents on the box. Arrange the pick-up with the logistic provider. Handing over the packed box to the logistic provider and so on.

However, it does not stop there. As you know, we are super responsive on all our Social Media channels and you seldom wait for a reply for more than a few hours from us.

All this leads to the Swiss Food Box price.

Of course, the Swiss Food Box is not cheap. We stand by the Swiss statement that quality always comes with a price and provide this quality to our Swiss Food Box family members and our loyal fans.

How does the gift subscription work?


Pretty easy! Just follow the „Subscribe Now“ process.

On the check-out page, where you are required to fill in the shipping address and the billing information, you can click on „This is a gift“.

Do you deliver to my country?


In general, we ship worldwide.

Of course, we will check for every destination its regulations and any known problems for avoiding troubles with the shipment.

If you live in a country, in which you already experienced issues with shipments from abroad, do not hesitate to contact us in advance.

We will gladly investigate your location first.

How long does it take until the shipment arrives?


As we work together with the Swiss national postal service, you can find an estimated shipping length on the following website: post.ch

Does the total shipping cost include international customs & taxes?


Our prices do only include shipping.

However, there could be additional taxes, duties or postal service fees in your country of destination (e.g. local VAT or customs tax), which are not included in our price. You are responsible for paying any local taxes and fees. We recommend that you also check out the page Shipping, Taxes & Duties for additional information on this point.

How much is the shipping fee?


Shipping is always included in our price.

However, keep in mind that there can be additional taxes in your country of destination (e.g. VAT or customs tax), which are not included in our price.

How can I change my shipping address?


You can change the shipping address within the member are of our website. Otherwise you can contact us via the following page: Contact

My Swiss Food Box was received damaged and/or I am missing items!


Our high-quality boxes should be able to keep the delicacies safe.

However, if you receive a Swiss Food Box that is damaged or is missing items, please take photos and contact us as soon as possible. The sooner you contact us after delivery, the better.

In case of a damaged box, please take photos of the damaged box as well as the damaged food inside the box.

Afterwards, send us your report and the photos. You can contact us via the following page: Contact

How do I cancel my subscription?


Would you like to cancel your subscription with us? No worries, you can always do that.

You can cancel your Swiss Food Box subscription each month – without an exception. That’s our promise.

You can cancel your subscription in the membership with just one click.

Or just drop us a message here and we will take care of it.

Please cancel it until the 13th of the month.

P.S. When you just want to take a short break, just skip a month with one click in the membership area. We are flexible!

I forgot to cancel my subscription, can I return the Swiss Food Box?


No, this is unfortunately not possible. But you can cancel your subscription easily until the 13th for following month.

I do not possess a credit card. Can I still order a Swiss Food Box?


Unfortunately it is not possible to subscribe to our service without a credit card at the moment.

When will I be charged for my next subscription?


The Swiss Food Box is a monthly subscription service. Therefore payment and delivery occur monthly. We will charge your credit card each month on the 15th as long as you do not cancel your subscription.

When is the cut-off to order next month’s Swiss Food Box?


You will receive the Swiss Food Box the following month, if you order the box before 21th. If we get your order after the 21th, you will receive the box the month after the following.

You can use the ticker on our startpage to keep track of the schedule.

My questions is not answered on this page. How can I contact you?


Do not hesitate to contact us. You can reach us through our contact page: Contact.

We usally respond within 24 hours.

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