Privacy Policy

At Swiss Food Box, we are committed to protecting your privacy and handling your personal information with transparency, care, and respect. This Privacy Policy explains how we collect, use, store, and protect your personal data when you visit www.swissfoodbox.ch, create an account, place an order, subscribe to our newsletter, or otherwise interact with us.

By using our website, you acknowledge that you have read and understood this Privacy Policy.

Who We Are

Swiss Food Box is operated by:

Huber Brothers Ltd., London, Zweigniederlassung Zürich
c/o Manuel Huber
Turbinenstrasse 46
8005 Zürich
Switzerland

Email: contact@swissfoodbox.ch

For the purposes of applicable data protection laws, Swiss Food Box is the controller of your personal data.

Information We Collect

Depending on how you use our website, we may collect the following categories of personal information:

Information You Provide

  • Name

  • Billing and shipping address

  • Email address

  • Telephone number (if provided)

  • Account login details (if you create an account)

  • Order history

  • Customer service communications

  • Newsletter subscription preferences

Payment Information

Payments are processed securely through trusted third-party payment providers. Swiss Food Box does not store or have access to your complete payment card details.

Information Collected Automatically

When you visit our website, certain information is collected automatically, including:

  • IP address

  • Browser type and version

  • Device information

  • Operating system

  • Pages viewed and products visited

  • Date and time of your visit

  • Referring website

  • Cookie and similar technology data

How We Use Your Information

We use your personal information to:

  • Process and fulfil your orders.

  • Deliver your purchases and provide shipping updates.

  • Respond to customer enquiries and provide support.

  • Manage your account, where applicable.

  • Improve our website, products, and customer experience.

  • Detect and prevent fraud and unauthorized activity.

  • Comply with legal, tax, and regulatory obligations.

  • Send newsletters, promotions, and product updates if you have chosen to receive marketing communications.

You may unsubscribe from marketing emails at any time by clicking the unsubscribe link included in every email or by contacting us directly.

Legal Basis for Processing

Where applicable under Swiss and European data protection laws, we process your personal information based on one or more of the following legal grounds:

  • To perform our contract with you (for example, processing and delivering your order).

  • To comply with our legal obligations.

  • To pursue our legitimate business interests, such as improving our services, securing our website, and preventing fraud.

  • Your consent, where required, including for marketing communications and certain cookies.

Sharing Your Information

We only share your personal information where necessary to operate our business and provide our services.

Depending on your order and your interaction with our website, we may share your information with trusted service providers, including:

  • Shopify (our e-commerce platform)

  • Shopify Payments and other secure payment providers

  • PayPal

  • Stripe (where applicable)

  • Shipping and logistics partners, including Swiss Post, DHL, UPS, FedEx, and other courier services

  • Google Analytics

  • Google Ads

  • Meta (Facebook & Instagram)

  • Email marketing providers, such as Klaviyo or Mailchimp (where applicable)

These providers receive only the information necessary to perform their services on our behalf and are required to protect your personal information in accordance with applicable privacy laws.

We do not sell, rent, or trade your personal information to third parties.

International Data Transfers

As an international retailer, we may process or transfer your personal information outside Switzerland when necessary to process payments, fulfil orders, provide customer support, or operate our website.

Whenever personal information is transferred internationally, we take reasonable steps to ensure that appropriate safeguards are in place and that your information remains protected in accordance with applicable data protection laws.

Cookies

Swiss Food Box uses cookies and similar technologies to improve your browsing experience and the functionality of our website.

Cookies may be used to:

  • Ensure the website functions properly.

  • Remember your preferences and shopping cart.

  • Analyse website traffic and performance.

  • Measure the effectiveness of marketing campaigns.

  • Personalise your shopping experience.

Where required by law, we will request your consent before placing non-essential cookies on your device.

You can manage or disable cookies through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of our website.

Newsletter & Marketing

If you subscribe to our newsletter, we will use your email address to send updates about new products, special offers, promotions, and company news.

You may unsubscribe at any time using the unsubscribe link included in every marketing email or by contacting us directly.

We never sell or share your email address with third parties for their own marketing purposes.

Data Retention

We retain your personal information only for as long as necessary to:

  • Process and fulfil your orders.

  • Provide customer support.

  • Meet legal, tax, and accounting obligations.

  • Resolve disputes.

  • Protect our legal rights.

When personal information is no longer required, it is securely deleted or anonymised where appropriate.

Data Security

We take the security of your personal information seriously and implement appropriate technical and organisational measures to protect it against unauthorised access, alteration, disclosure, misuse, or destruction.

While we continuously work to protect your information, no method of internet transmission or electronic storage can be guaranteed to be completely secure.

Your Privacy Rights

Depending on your country of residence, you may have the right to:

  • Request access to your personal information.

  • Request correction of inaccurate or incomplete information.

  • Request deletion of your personal information where legally permitted.

  • Restrict or object to certain processing activities.

  • Request a copy of your personal data in a portable format.

  • Withdraw your consent for marketing communications at any time.

  • Lodge a complaint with your local data protection authority.

To exercise any of these rights, please contact us using the details provided below.

Children's Privacy

Our website is intended for individuals aged 16 years or older. We do not knowingly collect personal information from children.

If you believe a child has provided us with personal information, please contact us so we can promptly remove the information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, technology, legal requirements, or regulatory obligations.

Any updates will be published on this page, and the revised version will become effective immediately upon publication.

Contact Us

If you have any questions about this Privacy Policy or would like to exercise your privacy rights, please contact us:

Swiss Food Box
Huber Brothers Ltd., London, Zweigniederlassung Zürich
c/o Manuel Huber
Turbinenstrasse 46
8005 Zürich
Switzerland

Email: contact@swissfoodbox.ch

Website: www.swissfoodbox.ch