Terms of Service
Welcome to Swiss Food Box.
These Terms of Service ("Terms") govern your use of www.swissfoodbox.ch and the purchase of products from our website. By accessing our website or placing an order, you agree to these Terms. If you do not agree, please do not use our website.
1. About Us
Swiss Food Box is operated by:
Huber Brothers Ltd., London, Zweigniederlassung Zürich
c/o Manuel Huber
Turbinenstrasse 46
8005 Zürich
SwitzerlandEmail: contact@swissfoodbox.ch
2. Using Our Website
By using our website, you confirm that:
You are at least 18 years old or have the permission of a parent or legal guardian.
The information you provide is accurate and complete.
You will use our website only for lawful purposes.
We reserve the right to refuse service, suspend accounts, or cancel orders where we reasonably believe these Terms have been violated or fraudulent activity has occurred.
3. Products
Swiss Food Box offers a carefully curated selection of authentic Swiss food products, including chocolates, biscuits, snacks, beverages, pantry items, gift boxes, and subscription boxes.
We make every effort to ensure that product descriptions, images, ingredients, and prices are accurate. However, manufacturers may occasionally change packaging, ingredients, or product appearance without prior notice. Product images are provided for illustration purposes and may differ slightly from the actual item received.
4. Product Availability
We work closely with our suppliers to keep our website up to date, but availability may occasionally change without notice.
If a product becomes unavailable after you have placed your order, we will contact you as soon as possible to offer a suitable replacement, if available, or provide a refund for the unavailable item.
5. Pricing
All prices displayed on our website are shown in the selected currency.
Prices may change at any time without prior notice. Any price changes will not affect orders that have already been confirmed.
Shipping costs, taxes, customs duties, and import fees are calculated during checkout where applicable or remain the responsibility of the customer, depending on the destination country's regulations.
6. Orders
Submitting an order does not automatically create a binding contract.
Your order is accepted once you receive an order confirmation and your payment has been successfully authorised.
We reserve the right to refuse or cancel any order for reasons including, but not limited to:
Pricing or typographical errors.
Product availability.
Suspected fraudulent activity.
Incorrect customer information.
Circumstances beyond our reasonable control.
If payment has already been processed for a cancelled order, a full refund will be issued.
7. Payment
We accept the payment methods displayed during checkout.
All payments are processed securely through trusted third-party payment providers. Swiss Food Box does not store or have access to your complete payment card information.
8. Shipping & Delivery
We ship to many countries around the world.
Delivery times provided on our website are estimates only and may vary depending on destination, customs clearance, weather conditions, and the shipping carrier.
Swiss Food Box is not responsible for delays caused by customs authorities, shipping carriers, or events beyond our reasonable control.
Customers are responsible for ensuring that the products ordered comply with their country's import regulations and for paying any applicable customs duties, import taxes, or local fees unless otherwise stated.
9. Returns & Refunds
Please refer to our separate Return & Refund Policy, which forms part of these Terms of Service.
10. Allergies & Product Information
Many of the products we sell contain or may contain allergens such as milk, nuts, peanuts, gluten, soy, eggs, and other ingredients.
Customers are responsible for reviewing the ingredient and allergen information provided on the product packaging or product page before consuming any product.
Swiss Food Box cannot accept responsibility for allergic reactions where allergen information has been clearly provided by the manufacturer.
11. Intellectual Property
All content on this website, including text, photographs, graphics, logos, product descriptions, branding, and website design, is the property of Swiss Food Box or its licensors and is protected by applicable intellectual property laws.
No content may be copied, reproduced, distributed, or used without our prior written permission.
12. Limitation of Liability
To the fullest extent permitted by applicable law, Swiss Food Box shall not be liable for any indirect, incidental, consequential, or special damages arising from the use of our website or the purchase of our products.
Our total liability relating to any order shall not exceed the amount paid for that order.
Nothing in these Terms limits any rights that cannot legally be excluded under applicable law.
13. Privacy
Your use of our website is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal information.
14. Changes to These Terms
We may update these Terms of Service from time to time to reflect changes in our business, legal requirements, or the services we provide.
The latest version will always be available on our website and will apply from the date it is published.
15. Governing Law
These Terms of Service are governed by the laws of Switzerland.
Any disputes arising from these Terms or the use of our website shall be subject to the jurisdiction of the competent courts of Switzerland, unless mandatory consumer protection laws provide otherwise.
16. Contact Us
If you have any questions regarding these Terms of Service, please contact us:
Swiss Food Box
Huber Brothers Ltd., London, Zweigniederlassung Zürich
c/o Manuel Huber
Turbinenstrasse 46
8005 Zürich
SwitzerlandEmail: contact@swissfoodbox.ch
Website: www.swissfoodbox.ch